Limitless

GEO: The impact of AI on the role of earned PR for SMEs

If you have used Google recently, you will have experienced firsthand how AI has transformed the search experience. In search marketing, the widespread use of AI Summaries is altering how consumers find brands and prompting a reassessment of established digital strategies.

From SEO to GEO: the new rules of visibility

Search engine optimisation (SEO) has traditionally been used to increase online visibility. With the development of artificial intelligence, a new approach called Generative Engine Optimisation (GEO) is emerging. Instead of delivering lists of clickable links as search engines have previously done, AI-powered search tools now provide summaries based on information from various sources and may include generated perspectives.

This shift to zero-click search means users may never reach your website at all. Instead, the AI assistant is making up its mind about your brand by reading everything else that’s been written about you online, from news articles and customer reviews to industry blogs and analyst insights.

That’s where PR comes into its own.

Why PR matters more than ever

Public relations has consistently benefited traditional SEO, especially through effective link strategies. Before AI, Google’s algorithms already valued online brand buzz in rankings. GEO now amplifies this effect.

The performance of GEO depends on the way Large Language Models (LLMs) process and understand information. These models are typically trained to give preference to reliable third-party sources instead of web content that promotes an organisation. As a result, brands mentioned in editorial coverage from reputable sources are more likely to be recommended or referenced by AI systems.

As PRWeek noted in a recent celebratory headline, the PR industry is now “sitting on a goldmine”. Many aspects that GEO incentivises – such as earned media, authoritative features, and press releases – are traditionally part of public relations activities. Marketing teams that understand and embrace this can gain a serious competitive advantage.

And as one strategist put it in Entrepreneur: “That’s why editorial media coverage remains the most powerful tool in modern PR – and it matters now more than ever. There are two core elements here: high-quality editorial features and press releases.”

The key shift: authority beats ownership

Think of it this way: Google used to reward what you said about yourself. AI now rewards what others say about you. This fundamental change means PR is no longer just about visibility: it’s about measurable impact.

It’s also worth noting that AI isn’t just repeating facts. It’s curating and interpreting content, so if your brand isn’t appearing in authoritative, context-rich environments, you risk being left out of the conversation entirely.

So, what should we do?

In today’s landscape, earned media isn’t just influential – it’s essential for algorithms. PR and SEO must work together.

But, a word to the wise: public relations is not a quick fix or an easy “bolt on”. For something now so impactful in the digital world, PR remains a surprisingly human activity.

It’s not about pushing out content on autopilot. It’s about creating authentic, valuable stories that deserve coverage in trusted media – content that earns AI’s recognition while strengthening the human-facing credibility that PR is built on.

A key mantra is: if it works for a human, it will work for AI. Quality and authenticity are everything.

World Options expands Limitless PR contract

Courier services company World Options has expanded its contract with Limitless PR to encompass two further brands.  

Part of Milan-based MBE Worldwide since July 2022, World Options Holdings Ltd manages three brands in the UK; Mail Boxes Etc., PACK & SEND and World Options, providing e-commerce, fulfilment, shipping, virtual office, marketing and print solutions to SMEs and consumers.

Delivering under these individual established brands and business concepts, the three companies, operating as part of World Options Holdings Ltd, together maintain and support over 260 franchisees, generating combined annual revenues of £80m.

World Options began working with Limitless PR in April 2023 to support its franchise growth and has now expanded the agency’s contract to provide similar support for Mail Boxes Etc and PACK & SEND. 

World Options Holdings Ltd managing director Mike Gratton said:

“We are pleased to report that we have experienced robust double-digit growth this year, consistent with our track record of steady demand increase for our services over the past several years. 

“World Options has seen a dramatic increase in entrepreneurial individuals who want to invest in a proven, life-changing business, whilst being their own boss and within a thriving sector. 

“Our services span domestic and international channels, and our commitment to simplifying shipping for our customers has removed common shipping barriers. Our monthly shipment figures for this year have consistently exceeded the previous year’s, reflecting our positive trajectory.

“Growth in the last year puts us on track for our UK target of achieving 30% year-on-year growth by collaborating as one cohesive network alongside our franchise partners.

“We are now working with Limitless PR to develop increased brand awareness and understanding across all our three brands, with a particular focus on franchisee audiences for each, to support our ongoing growth as a group.”

World Options Holdings Ltd managing director, Mike Gratton

World Options Holdings is part of MBE Worldwide, which in 2023 served over one million business customers worldwide through its multi-brand operations (Mail Boxes Etc. [except in the US and Canada], PrestaShop, PostNet, PACK & SEND, Spedingo.com, AlphaGraphics, Multicopy, Print Speak, GEL Proximity and World Options), generating €1.4 billion.

21Digital to deliver new website for North Valley Forge

Blackburn-based 21Digital has been commissioned to design and build a new website for premium and luxury wrought iron gate and railing specialist North Valley Forge. 

Established over 30 years, North Valley Forge manufactures quality wrought iron and wooden gates at a 25,000 sq ft factory in Nelson, where its onsite showroom is the largest of its type in Europe.

The new website from 21Digital will feature enhanced video content and will be optimised to promote worldwide sales of the company’s estate gates, driveway gates, side gates, staircases and balconies, as well as its Ultimate Collection range aimed at high-end buyers around the world. 

21Digital creative director Steven Taylor said: “North Valley Forge has been creating unique wrought iron designs for over thirty years and is recognised as a leader in the industry.

“Their spectacular Ultimate range, aimed at country houses and prestigious luxury developments, is crafted in-house using age-old blacksmithing techniques passed down over generations, combined with excellent modern engineering by the company’s versatile ironworkers. 

“Home and garden is a key sector for 21Digital, so we’re really pleased to have won this brief with a local company who are such a prestigious leader in their field.” 

North Valley Forge managing director Peter Ratcliffe said: “As a local award-winning company, 21Digital has a strong reputation for providing effective online solutions to clients in the home and garden sector, so they were the natural choice when looking for a company to update our website.”  

Based at offices on Blackburn’s Trident Park, 21Digital is a multi-award-winning agency specialising in lead generation and e-commerce, providing digital marketing services including web design, web development, SEO, Google Ads, digital consultancy, social media marketing and email marketing. For more information go to www.21digital.agency

Preston’s Animate scheme progressing

As part of Limitless PR’s strategic communications work with Preston City Council and the Towns Fund, Limitless’s Claire Stephenson got the treat of being shown around onsite the ongoing £45m Animate development scheme in Preston. The development is being carried out by Eric Wright Group’s Maple Grove Development and is owned by Preston City Council. 

The complex will open in early 2025, and will be a brand-new leisure and entertainment complex at the heart of Preston’s city centre. 

Animate is almost fully let with national brands such as Hollywood Bowl, ARC Cinemas, Zizzi, Cosmo, Las Iguanas and Loungers who are already signed up as tenants. The complex will include:

  • 16-lane bowling alley
  • 8-screen cinema
  • 164-space car park
  • Bars & restaurants
  • Public terrace

…with more to be announced, it’s already looking great!  

Claire said:

“It was so good to be on the other side of the development, looking down over Preston rather than upwards from outside the barriers! The space in the new build feels vast inside and it was exciting to see the cinema spaces being developed. 

“I was shown around and spoke with two of Eric Wright’s construction and surveying staff and I learned so much about their work and days on the project.” 

Read more on the scheme at Invest Preston.

World Options Leigh office expands with appointment

Sarah Tomkins has joined the team at the World Options office in Leigh, Greater Manchester, as a Customer Support Executive.

Part of MBE Worldwide, World Options is the largest retail group of franchised shipping services companies in the UK. Its shipping portal allows business customers to compare quotes from the leading carriers, and to send and track shipments at no extra cost, but with increased customer service compared to booking direct.

Mick Sherlock and Nick Daley launched the World Options franchise in Leigh in January 2021. Now employing a total of five, the Leigh office is one of the company’s fastest-growing franchises and is set to grow its sales staff further in the first half of 2024 to support its ongoing growth, servicing businesses across the UK.

On commencing her role, Sarah said: “I am very excited to have joined the team at World Options. Many businesses find international shipping confusing and sometimes frustrating.

“We make things simple by providing one point of contact and advising on the best courier options for each individual shipment and by providing customers proactive information on their parcel’s or pallet’s whereabouts because of the extended service level agreements we have with all the main courier companies including DHL, FedEx, UPS, TNT and more.”

World Options Holdings Ltd manages three brands in the UK; Mail Boxes Etc., PACK & SEND and World Options, providing e-commerce, fulfilment, shipping, virtual office, marketing and print solutions to SMEs and consumers. Companies within the group now maintain and support over 260 franchisees, generating combined annual revenues of £80m.

World Options Holdings is part of MBE Worldwide, which in 2022 served over one million business customers globally, generating Euro 1.3 billion of system-wide gross revenue through its network of over 3,150 business solution centres in 52 countries, and Euro 22 billion of gross merchandise value traded through its PrestaShop e-commerce solutions. For more information go to www.worldoptions.com

Preston to be first site in UK for coworking specialist OneCoWork following appointment by Branco Capital

Real estate investor and developer Branco Capital has appointed OneCoWork to operate its planned premium coworking centre at Winckley Square in Preston, Lancs.

The appointment represents the first coworking location in the UK for OneCoWork, which operates three centres in Barcelona with high-profile clients including Fortune 500 companies.

Once fully refurbished and due to open in early April 2024, the managed and flexible office hub at 33-34 Winckley Square in central Preston will provide more than 500 desks for individuals, teams and businesses.

Having acquired the 32,000 sq ft office building in July 2022 following Capita being a tenant for 25 years, Manchester-based Branco Capital plans a first phase of more than 300 desks alongside 4,000 sq ft of communal space, meeting rooms, event and conference spaces, a gym and kitchens.

After appointing Manchester-based Workspace Design and Build as contractors, Branco Capital committed to using local suppliers for the refurbishment and fitting out of 33-34 Winckley Square, one of the most prestigious business addresses in Preston.

Joshua Senior, director at Branco Capital, said: “OneCoWork share our ethos of creating communities and making a positive economic impact where they’re based, making them the ideal operator of Winckley Square.

“A multi-million-pound regeneration programme and outstanding location with excellent transport links, means Preston is powering ahead and proving to be an increasingly attractive place for ambitious people and fast-growing businesses.

“A lack of new office space in Preston means Winckley Square will greatly enhance and expand the amount of such space in central Preston, breathing new life into the building and attracting more people to the city centre.”

“Ben Nachoom, CEO of OneCoWork, added: “Preston is ideal for our first flexible workspace location in the UK. Its central position in the north of England, coupled with robust transport links, make it an accessible and strategic hub. The city is home to major businesses such as BAE Systems, benefits from close proximity to innovation centres like the University of Central Lancashire and contains a huge number of SMEs.

“Compared to other cities that have a more developed coworking market, Preston provides us with an opportunity to make a significant impact on the local entrepreneurial and business community.
 
“Flexible workspaces play a pivotal role in revitalising urban centres. They are more than just shared offices; they are incubators for collaboration, innovation, and community building. In secondary cities across the north of England, coworking spaces like ours serve as catalysts for economic development, offering a unique blend of flexibility, networking opportunities, and access to a diverse talent pool.”

 33-34 Winckley Square represents the latest property development for Branco Capital in Preston – alongside the recent launch of 14 luxury apartments with a communal library and yoga studio at Park Place, Chapel Street and planning permission being granted by the city council for 35 new-build apartments with gym, coworking space and terrace at a seven-storey building on Mount Street.

Branco has other residential and commercial projects across the North West of England and developed the 35,000 sq ft lifestyle hotel Leven and the forthcoming Maya restaurant on the corner of Chorlton Street and Canal Street in Manchester.

PR, communications and productivity: staying focused in the new hybrid world

As we approach World Productivity Day (Monday 20 June 2022), it’s worth revisiting whether our processes and procedures are effective enough. Public relations and communications professionals must be at top of their game to ensure productivity and smooth communications, especially with the world of work still in flux. 

It’s far too easy to lose track of quality communications, and we often come across businesses that are so busy, their communications – both internal and external – are negatively impacted by a lack of structure and organisation.

Changing world

Covid 19 has changed the landscape of work and communications on a grand scale. A great many businesses and organisations still have not returned to the office on a full-time basis, with some preferring to maintain a hybrid working environment for flexibility and convenience.

However, with the changing working atmosphere still emerging, we should be prudent over how we’re communicating with each other – particularly internal communications – and ensure that productivity is encouraged by using the optimum tools and techniques so that you and your team flourish, not flounder. Wellbeing will be a key action point for the workplace going forwards.

Productivity or just busyness?

A good definition of productivity in the workplace:

“Workplace productivity relates to the amount of work that your staff can produce over a certain period. In other words, it’s the measure of the total output (goods and services) versus the total input (labour and costs) … Developing a greater understanding of factors that impact workplace performance is essential for company leadership. A productive workplace often leads to more engaged employees and improved performance metric.”

Being productive shouldn’t be confused with being busy, which is often seen as a status symbol of success. Busywork – defined as Work that keeps a person busy but has little value in itself,” – can contribute to feelings of disillusion, lack of worth and eventually, burnout.

We’re probably all guilty of busywork, with people being sucked into it without even realising. But how can we nurture quality work without losing focus?

Tools to help find the balance

There are plenty of tools and platforms out there to help you channel your focus on the important stuff, and side-line the less valuable work. 

And if you believe every tool, app and influencer, their tool is just the ticket for a magical work-life filled with perfect communications, super-duper productivity and sparkling creativity!

So which platforms are helpful for communicators in particular? A good place to start is to make a list of ‘wants’ or issues that you need help with resolving. 

Here are three platforms to try if you need to maximise productivity without the overwhelm.

Trello

Trello is a great visual project manager that allows you to communicate and collaborate with others, from small tasks to larger projects. It uses a card system to organise and helps keep team members accountable for tasks.

It’s literally a drag-and-drop to create cards, that can be used as task lists, links, and attachments, with the ability to add specific names to the cards as required.

Trello also has a Power-Up feature, with integrations for apps like Mailchimp, Twitter, Zoom, Teams and others. 

If you love visual workspaces that are simple to use, Trello is a great option to try. You can get a free trial if you’re a new user.

Trello

Slack

Slack is a great communication app for teams as a group or one-to-one through DMs (direct messaging). It allows for different channels and easily helps keep track of projects and client work, even when you’re on the move. It saves a lot of faffing around in your email inbox hunting for information, as conversations can be better tracked through the app and its individual channels (threads). It integrates nicely with Google Calendar and you can set reminders for deadlines.

If you’re looking for better organisation within communications, Slack is a definite one to try. A free trial is available and a free version for smaller teams.

Slack

Notion

Notion is a clean, clever workspace where you can do everything – project manage, collaborate, journal, organise, goal setting, spreadsheets and databases, make and manage lists…endless possibilities to work within and from Notion. You can access templates to use or build your own workspace. It’s mid-level in difficulty to get to grips with and allows for different views and layouts, along with integrating a calendar. You can get a free trial of Notion and it’s free for up to five users, so an absolute bargain for small teams.

Notion
Notion

Need help?

These are just three tools of many that are great to help organise communications and productivity within your business. As always, we’re here to help. If you’d like to find out how we can work together, please drop us a message. Contact Michael Gregory on 0845 625 0820 or use this contact form here.

Does your marketing need an oil change?

When a client asks us to help them promote a product or service, we always want to know more about their marketing and PR activities. We look at three distinct areas:

  1. Lead Generation
  2. Sales Conversion
  3. Brand Awareness

Why these three?  Well, these are the holy trinity of effective sales and marketing. To get sales, you need to generate leads, right? But there’s no point in generating leads unless you convert them into sales.

Factors one and two are basically the engine of your marketing. Your business is going nowhere without them.

Brand Awareness

But what a great many younger businesses don’t understand (before they come to us, that is) is the importance of the third element – brand awareness – in getting the most effective performance from your lead generation and sales conversion tactics.

Essentially, brand awareness is like adding oil to your marketing engine. You might generate leads with your SEO and PPC campaigns and convert them using the great UX on your website. But more people will click your search results or PPC ads if they have heard of your brand (read our previous blog on creating a buzz around your brand).

They’ll also be more comfortable completing a transaction on your website if your brand was already known to them before they got there.

Sales v Being Known

Your superstar salesperson might be great at setting meetings and smashing it out of the park in their presentations, but it will be a lot easier for them if the prospect has heard of your company before taking the call or sitting down for the meeting.

You might get all your business from referrals and recommendations, but think how reassuring it feels when someone recommends a company, and you’ve actually already heard of them.

Nobody likes unknowns. That’s why it’s important to Be Known. Being known means your business is running at optimum efficiency. It’s what will help you pull ahead of the pack and become the leader…if that’s what you want?

Call us today if you’d like to find out more about how we can help you Be Known. Phone 0845 625 0820 or email: enquiries@limitlesspr.co.uk